Shopping & Orders

• Q1: How do I place an order on Cirella.store?
• A: Browse our collections, select your size and color, add items to your cart, and proceed to checkout with shipping and payment details. Confirm your order, and you’ll receive a confirmation email immediately.
• Q2: Can I modify or cancel my order after placing it?
• A: Orders can be modified or canceled within 1 hour of placement. Contact support@cirella.store immediately to request changes.
• Q3: How can I track my order?
• A: Once shipped, a tracking number will be emailed. You can also check your order status in your account dashboard for live updates.
• Q4: What if an item I want is out of stock?
• A: Inventory updates in real-time. Out-of-stock items may be restocked next season. Subscribe to notifications for restock alerts.
• Q5: Do you offer gift wrapping?
• A: Yes, gift wrapping is available during checkout for selected items with premium packaging.
• Q6: Can I order multiple items for different addresses?
• A: Yes, at checkout you can select multiple shipping addresses to send gifts or orders to friends and family.
• Q7: Are bulk or wholesale orders supported?
• A: Yes, we offer wholesale programs for retailers. Contact support for pricing, minimum order requirements, and terms.
• Q8: Can I use promo codes with my order?
• A: Promo codes can only be applied during checkout. Some promotions may be limited to select items or collections.
• Q9: Do you provide invoice or gift receipts?
• A: Yes, invoices are included in shipments. For gift orders, you can request a gift receipt excluding pricing details.
• Q10: How do I know if an item fits me?
• A: Each product page includes a detailed size guide and fit recommendations. Contact support for personalized sizing advice if needed.

Shipping & Returns

• Q11: How long does shipping take?
• A: Domestic shipping usually takes 3–7 business days; international shipping 7–21 days depending on customs and location.
• Q12: Can I change my shipping address after ordering?
• A: Only within 2 hours of placing your order. Contact support immediately to update shipping details.
• Q13: What is your return policy?
• A: Returns are accepted within 10 days of receipt. Items must be in original, undamaged condition. Exclusions may apply to sale items.
• Q14: How do I process a return?
• A: Submit a return request via your account dashboard or email support. You will receive a prepaid label and instructions.
• Q15: Are shipping costs refundable?
• A: Original shipping fees are non-refundable. Cirella covers return shipping for defective or incorrect items.
• Q16: Do you ship internationally?
• A: Yes, we ship worldwide. International delivery times, duties, and taxes vary by country.
• Q17: How do I track an international shipment?
• A: You will receive a tracking number valid for international carriers. Some destinations may have limited online tracking.
• Q18: Can I request express shipping?
• A: Yes, expedited options are available at checkout for an additional fee. Delivery speed depends on destination.
• Q19: What if my package is lost or delayed?
• A: Contact support with your order number. We coordinate with carriers to locate lost or delayed packages.
• Q20: Are there shipping restrictions for some products?
• A: Some items, such as flammable materials or certain textiles, may have restricted shipping destinations. Restrictions are indicated on product pages.

Products & Materials

• Q21: Are your materials sustainable?
• A: Yes, Cirella emphasizes natural fabrics like hemp, linen, and cotton, with eco-conscious dyeing and handcrafting processes.
• Q22: How should I care for delicate fabrics?
• A: Hand wash or use delicate cycles with mild detergent. Air dry away from sunlight to preserve color and texture.
• Q23: Are items true to size?
• A: Check our detailed size guides. Individual products include specific fit notes.
• Q24: Can I customize or pre-order items?
• A: Limited customization is available on select collections. Pre-orders may be seasonal. Contact support for availability.
• Q25: How is Cirella different from other resort wear brands?
• A: We merge natural textures, architectural silhouettes, and handcrafted details to create wearable art for everyday luxury.
• Q26: Do you offer limited edition collections?
• A: Yes, select items are limited edition and may not be restocked. Subscribe for notifications.
• Q27: Can I get styling advice for outfits?
• A: Contact our customer service for personalized styling tips and mix-and-match suggestions.
• Q28: Are accessories sold separately?
• A: Yes, accessories and apparel are sold separately to allow full outfit customization.
• Q29: Do you use ethical production practices?
• A: Yes, we collaborate with skilled artisans and ethical suppliers to ensure fair labor practices.
• Q30: Can I view behind-the-scenes production details?
• A: Occasionally, we share artisan stories and production videos via our newsletter and social channels.

Account & Membership

• Q31: Do I need an account to order?
• A: No, guest checkout is available, but creating an account provides faster checkout and order tracking.
• Q32: Can I save my payment information?
• A: Yes, securely store your payment details for future purchases. We use encrypted storage.
• Q33: Do you offer membership perks?
• A: Members get early access, exclusive promotions, and personalized recommendations.
• Q34: How do I reset my password?
• A: Click “Forgot password?” on the login page and follow instructions.
• Q35: Is my personal information safe?
• A: Yes, we follow strict privacy policies and encrypted payment processing to protect your data.
• Q36: Can I link multiple accounts?
• A: No, each account must be unique. Contact support if you need account consolidation.
• Q37: Can I subscribe to newsletters?
• A: Yes, subscribe at checkout or the footer of our website for updates, styling tips, and exclusive offers.
• Q38: Can I opt out of marketing emails?
• A: Yes, every email includes an unsubscribe link for easy opt-out.
• Q39: How do I close my account?
• A: Contact support to request account deletion. Your data will be removed according to privacy regulations.
• Q40: Can I review products after purchase?
• A: Yes, product review forms appear in your order history once items are delivered.